Returns & Refunds

At InnerStrands, your satisfaction is our top priority. This policy explains our money-back guarantee, returns, exchanges and refunds. It should be read together with our Terms of Service. If there is any conflict, the Terms of Service will control. Nothing in this policy limits any mandatory consumer rights available under applicable law.

1. 90-Day Money-Back Guarantee

We offer a risk-free 90-day money-back guarantee on eligible InnerStrands Hair Gummies purchases. If you are not satisfied with your purchase, simply contact us at support@innerstrands.store within 90 days of delivery, and we will refund the amount you paid for the Hair Gummies. No return is required in most cases.

Important Notes

• The guarantee applies to eligible InnerStrands Hair Gummies orders purchased directly from innerstrands.store.
• Refunds are limited to the amount actually paid after discounts and promotions.
• Products supplied free as part of a Buy 1 Get 1 Free, Buy 2 Get 2 Free or similar offer have no separate refundable cash value.
• Free eBooks, guides and promotional bonuses have no separate refundable cash value.
• Shipping, handling, expedited delivery, optional Shipping Protection, customs duties and import taxes are non-refundable, except where required by law.
• Products purchased from third-party sellers or marketplaces are not covered.

2. Cancellations and Orders in Transit

Plans change, and we will do our best to accommodate cancellation requests. If you need to cancel an order, contact us at support@innerstrands.store as soon as possible.

We will make every reasonable effort to stop your order before it ships. However, because orders may be processed quickly, we cannot guarantee a cancellation once processing has started.

We do not charge a cancellation or restocking fee for an order successfully cancelled before dispatch.

Orders that have already shipped cannot normally be cancelled. Address changes cannot be guaranteed once an order has been processed or dispatched.

3. Damaged, Defective or Incorrect Items

If you receive a damaged, defective, leaking or incorrect product, please contact us at support@innerstrands.store as soon as possible and include your order number and a photo or video of the issue.

You do not need to return the item unless we ask you to. We may send a replacement at no cost or, at our discretion, issue a refund.

Please do not discard the product until we confirm that it is no longer needed, as it may be required for quality-control purposes.

4. Exchanges

To request an exchange, please contact us before returning the original item. Once an eligible return is accepted, you may place a new order for the replacement product.

If you choose an exchange as the resolution for a product, the 90-day money-back guarantee will no longer apply separately to that original product.

5. Lost, Stolen or Undelivered Packages

Lost in Transit

If tracking does not show delivery and your package appears to be lost in transit, contact us at support@innerstrands.store . After a reasonable investigation, we may arrange a replacement or refund.

Tracking Shows “Delivered”

If tracking shows delivery to the address provided at checkout but you cannot locate the package, please check around your property, with household members, neighbours, reception staff and the shipping carrier.

Packages confirmed by the carrier as delivered to the correct address are not automatically eligible for a refund or free replacement, except where required by law.

Address Errors

Customers are responsible for providing a complete and accurate delivery address at checkout.

We cannot guarantee a refund or free replacement if an order is not delivered because an incorrect, incomplete or undeliverable address was provided.

If the package is returned to us, additional shipping charges may apply for reshipment.

6. Return Instructions

To initiate an authorized return:

• Email support@innerstrands.store with your order number and reason for return.
• We will provide return instructions and the correct return address.
• Items must be sent only to the address provided by our support team.

Products returned without prior authorization may not be accepted or processed.

Please do not send products to the address shown on the original parcel or to our registered business address unless we specifically instruct you to do so.

7. Shipping Costs

• Shipping, handling, expedited delivery and optional Shipping Protection fees are non-refundable, except where required by law.
• Customs duties, import taxes and third-party carrier fees are non-refundable by InnerStrands.
• If an item is damaged, defective or incorrect, we will cover reasonable authorized return costs where a return is required.
• For other authorized returns, return shipping is the customer’s responsibility.

8. Refund Processing

Approved refunds will be issued to the original payment method used for the order.

After the refund has been issued, your bank, card provider or payment service may require additional time to process and display the funds.

Refunds cannot exceed the amount originally paid to InnerStrands for the eligible products.

9. International Returns

For orders delivered outside the United Kingdom, customers are responsible for return shipping costs and any duties, taxes or carrier charges, unless the product was damaged, defective or incorrectly supplied.

Please contact us before returning an international order so that we can provide the correct return address and instructions.

10. Policy Amendments

We reserve the right to update or amend this policy at any time. Changes take effect when published on our website and apply to orders placed after the updated policy takes effect.

Changes will not remove any mandatory rights that already apply to orders placed before the policy was updated.

11. Acknowledgement of Policy

By placing an order with InnerStrands, you acknowledge and agree to the terms set out in this Returns & Refunds Policy and our Terms of Service.

12. How to Reach Us

For all return, refund, cancellation or order enquiries, please contact:

InnerStrands Customer Support
Email: support@innerstrands.store

Please include your order number so that we can locate your purchase and assist you as quickly as possible.