Shipping policy

Last updated: 21 July 2026

We are happy to ship your InnerStrands order to supported addresses worldwide.

This policy applies to orders placed through innerstrands.store. All product prices and shipping charges are displayed and collected in pounds sterling (GBP).

Orders can be placed 24 hours a day, 7 days a week. We aim to process orders within 1 working day. Orders placed after our daily cut-off, on weekends or on public holidays will begin processing on the next working day.

Shipping Options

Where available at checkout, we offer the following flat-rate tracked shipping options to supported delivery countries:

• Royal Mail Tracked Shipping — £2.99
• Royal Mail Priority Tracked Shipping — £5.99

The available shipping options and final GBP shipping charge shown at checkout will apply to your order.

International parcels may be transferred to a local delivery partner after arriving in the destination country.

Processing Time

We aim to process and dispatch orders within 1 working day. Orders placed after the daily cut-off, on weekends or on public holidays begin processing on the next working day.

During product launches, promotional offers, sales or periods of unusually high order volume, processing and dispatch may take longer than usual.

Tracking

A shipping confirmation email will be sent when your order has been packed and a tracking number has been assigned by the fulfilment centre.

Please check your spam or junk folder if you have not received your order confirmation or shipping confirmation email.

Tracking information may take up to 48 hours to become available or update after the carrier first receives the parcel.

Delivery estimates begin after dispatch and do not include order-processing time.

Estimated Delivery Times

*Please note: During promotional offers, product launches, sales or periods of unexpectedly high order volume, processing and delivery may take longer than the estimates shown above.

We work diligently to process all orders as quickly as possible and appreciate your patience during busy periods.

Delivery to other supported countries listed at checkout normally takes approximately 10–20 business days.

All delivery times are estimates only and are not guaranteed. Customs, local-carrier processing, weather, strikes, public holidays and other circumstances outside our reasonable control may cause delays.

International Orders, Customs and Taxes

Customers are responsible for confirming that food supplements can lawfully be imported into their destination country.

International orders may be subject to import VAT, customs duties, handling fees or local taxes charged by the destination country's authorities or delivery carrier.

Unless checkout clearly states otherwise, these charges are not included in our prices or shipping fees and are the recipient's responsibility.

Refusing to pay customs charges may cause the parcel to be returned. Any refund will be handled under our Returns & Refunds Policy and may be reduced by unrecoverable carrier, customs or return charges where permitted by law.

Address Accuracy

Please check your full name, delivery address and postcode carefully before submitting your order.

If you notice an error, contact support@innerstrands.store immediately.

We will try to correct the address before fulfilment begins, but we cannot guarantee an address change after the order has been processed or dispatched.

If a parcel is returned because the address supplied was incomplete, incorrect or undeliverable, additional shipping charges may apply for redelivery.

Delays and Lost Parcels

Customs inspections, severe weather, carrier delays, strikes, public holidays and other events outside our reasonable control may delay delivery.

If tracking has not updated or your parcel has not arrived after the estimated delivery window, email support@innerstrands.store with your order number.

We may need to complete an investigation with the shipping carrier before arranging a replacement or refund.

Tracking Shows “Delivered”

If tracking shows that your parcel was delivered but you cannot locate it, please check around your property, safe places, household members, neighbours, reception staff and any delivery photograph supplied by the carrier.

Please also contact the carrier using your tracking number before contacting InnerStrands.

Packages confirmed by the carrier as delivered to the correct address are not automatically eligible for a refund or free replacement, except where required by applicable law.

Split Shipments

In some cases, products from the same order may be dispatched separately. When this happens, you may receive more than one tracking number.

You will not be charged additional shipping unless you agreed to the charge before dispatch.

Contact

For delivery or tracking assistance, please email support@innerstrands.store .

Please include your order number so that we can locate your order and assist you as quickly as possible.